At Car Glamor, your satisfaction is our top priority. While we aim to deliver premium quality products that meet your expectations, we understand that sometimes returns or exchanges may be necessary. Here’s everything you need to know about our return policy:
Our Commitment to You:
We want you to shop with confidence. Our return policy ensures that if you’re not completely satisfied with your purchase, you have a straightforward and hassle-free way to make it right.
Return Eligibility:
To ensure smooth processing, please ensure the following criteria are met:
- Timeframe: Returns or exchange requests must be initiated within 7 days of delivery.
- Product Condition: Items should be unused, undamaged, and in their original packaging with all accessories, tags, and manuals included.
- Proof of Purchase: A valid receipt, invoice, or order confirmation must be provided.
Items Not Eligible for Return:
We cannot accept returns for the following:
- Custom-made or specially ordered products.
- Products marked as “Final Sale” or “Non-Returnable” on the product page.
- Damages caused by misuse, improper installation, or accidents after delivery.
- Products without original packaging or missing components.
How to Initiate a Return:
Follow these simple steps to request a return or exchange:
Contact Us:
- Reach out to our customer support team via WhatsApp at 98178-01701 or email at carglamor@gmail.com.
- Provide your order number, proof of purchase, and reason for return.
Approval Process:
- Once your request is approved, you’ll receive instructions, including the return address and packaging guidelines.
Ship the Product:
- Pack the product securely to avoid damage during transit.
- Ship it to the provided return address using a trusted courier service.
- Ensure to keep the courier tracking details for reference.
Refund Process:
- After receiving and inspecting the returned item, refunds will be processed within 7-10 business days.
- Refunds will be issued to your original payment method or as store credit, depending on your preference.
- In the case of COD orders, refunds will be provided as a store credit or to a bank account after validation.
Exchanges:
Need a different size, model, or product? No worries!
- Follow the same process as returns and specify the product you’d like in exchange.
- The exchange will be processed promptly once the original product is received and inspected.
- Please note: Exchanges are subject to stock availability.
Shipping Costs:
- Customer-Initiated Returns: For returns due to personal preference (e.g., change of mind), return shipping costs are the customer’s responsibility.
- Our Responsibility: If the return is due to an error on our part (e.g., an incorrect or defective item), we will cover the shipping charges.
- In the case of exchanges, shipping charges for sending the new product will apply unless the original product was defective.
Defective or Damaged Items:
If you receive a damaged or defective product, contact us immediately with:
- Photos of the damaged item.
- Packaging condition.
- Your order details.
We’ll arrange a replacement or refund promptly at no additional cost to you.
Return Address:
Once your return request is approved, we will share the exact return address details for safe shipping.
FAQs:
Q:1- Can I cancel my order after it has been placed?
Yes, cancellations are allowed if the order hasn’t been shipped yet. Contact our support team promptly for assistance.
Q:2- What if I miss the return window?
Unfortunately, we cannot process returns after 7 days of delivery.
Q:3- How will I know if my return is approved?
Our team will notify you via email or WhatsApp once your return is inspected and approved.
Need Assistance?
If you have any questions or concerns, don’t hesitate to get in touch with us:
📞 Call/WhatsApp: 98178-01701
📧 Email: carglamor@gmail.com
At Car Glamor, we are committed to providing high-quality products and excellent customer service. Your trust means everything to us, and we’re here to ensure you have the best experience every time you shop with us.
